Connecting Financial Accounts
Learn about how to connect with Plaid or why some connections may not work.
General
- Why did I receive a text or email from Plaid about connecting my financial institution to an app?
- What are the different ways third party apps using Plaid can connect to my financial accounts?
- Why can’t I find my financial institution when attempting to connect it to an app or service using Plaid?
- What are Virtual Account Numbers?
Plaid Error Messages
- How do I troubleshoot a Plaid error message?
- The credentials you provided were incorrect
- Username incorrect
- Action required with your account
- Your account settings are incompatible
- Too many attempts
Troubleshooting Tips
- Why am I seeing an old phone number when attempting to connect my financial institution to an app using Plaid?
- Why am I seeing a phone number I do not recognize when attempting to connect my financial institution to an app using Plaid?
- Why am I not receiving my One-Time Passcode (OTP) when attempting to connect my financial institution to an app using Plaid?
- How do I connect my financial institution to an app using Plaid micro-deposits?