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  2. Connecting Financial Accounts

Connecting Financial Accounts

Learn about how to connect with Plaid or why some connections may not work.

General

  • Why did I receive a text or email from Plaid about connecting my financial institution to an app?
  • What are the different ways third party apps using Plaid can connect to my financial accounts?
  • Why can’t I find my financial institution when attempting to connect it to an app or service using Plaid?
  • What are Virtual Account Numbers?

Plaid Error Messages

  • How do I troubleshoot a Plaid error message?
  • The credentials you provided were incorrect
  • Username incorrect
  • Action required with your account
  • Your account settings are incompatible
  • Too many attempts
See all 11 articles

Troubleshooting Tips

  • Why am I seeing an old phone number when attempting to connect my financial institution to an app using Plaid?
  • Why am I seeing a phone number I do not recognize when attempting to connect my financial institution to an app using Plaid?
  • Why am I not receiving my One-Time Passcode (OTP) when attempting to connect my financial institution to an app using Plaid?
  • How do I connect my financial institution to an app using Plaid micro-deposits?
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