This error is encountered when you’ve made several unsuccessful attempts at entering your credentials, triggering your financial institution’s fraud protection systems and locking your account.
If you’re seeing this error, here’s what we recommend:
- Log in directly to your financial institution's website and mobile app to confirm the status of your account.
- If your account is locked, work with your financial institution to unlock it. They should provide a notification with instructions on how to resolve the issue and unlock your account.
- Once your account is unlocked, or if your account was not indicating a lock when checking with your financial institution, please try to connect your financial institution once more within your app or service.
If you’re unable to resolve your error and you’d like a closer look into your specific connection:
- Please reach out to the app or service where you’re attempting to connect your financial accounts. They can look up your account in their system and investigate all corresponding connection attempts via Plaid.
- If you are attempting to use the Plaid Portal, then you can log in to your account to get in touch.
As a reminder, Plaid does not create an account about you when you connect or attempt to connect your financial accounts to an app or service.