Plaid makes it easy to securely connect your bank to the apps and services you want to use. You may receive a text or email from Plaid if you’ve requested a link to the connection process or if an app or service wants you to finish completing their signup experience. Depending on the apps and services you use, there are multiple ways we will communicate with you to complete this process:
- Authenticated Communications: Where available, Plaid may use authenticated communications for interactions with consumers, for example, via push notifications through apps.
- Synchronous, Expected and Secure Links: Plaid may send texts with SMS links requiring user login or interaction with Plaid Link. Consumers should anticipate these communications from the apps they are using, such as during in-person or over the phone interactions.
- Asynchronous, Non-sensitive Communications: Plaid may send texts with SMS links for non-sensitive actions, such as verifying microdeposits. These communications are designed to facilitate specific user-requested actions that do not directly involve logging into user accounts or accessing sensitive personal information.
We advise users to be cautious and to verify the authenticity of any communication claiming to be from Plaid. At Plaid, we are committed to safeguarding your personal and financial information while providing convenient and secure services. We understand the importance of security in digital communications and adhere to best practices to protect our users from potential scams and phishing attempts.
Security Tips for Consumers:
- Verify Before Clicking: You should always check that you recognize the app or service that is requesting for you to connect your financial accounts. Always ensure that the communication is expected and originates from Plaid. Be cautious of unsolicited links, especially those that direct you to log in or provide personal information.
- Recognize Secure Links: Official Plaid links will direct you to our verified domains: https://secure.plaid.com or https://verify.plaid.com. Always check the URL carefully before entering any information.
- Recognize Secure Emails: When you receive an email from Plaid, it will be sent from: Plaid <noreply@plaid.com>.
- Never Share Your One-Time Passcode (OTP): In some cases during this connection process, Plaid may require a numeric OTP. Plaid will never contact you requiring that you provide this OTP over a phone call, text, or email in order to complete your app connection. Do not share this code with anyone who asks for it.
Additional Information:
- If you’ve received an SMS code that you did not request please refer to this article What to do if I’ve received a one-time OTP from Plaid that I did not request.
- You can also use Plaid Portal to view and control the app connections you’ve made using Plaid.
- Please reach out to the app or service that you’re using if you have questions about why they are requesting that you connect your financial accounts.
- If you have Plaid-specific questions, please reach out to our Support team for further assistance by clicking the support icon on the bottom right corner of the page.