This error is returned when your financial institution is failing to respond to some of our requests for connections. The common cause for this error is the financial institution experiencing temporary technical problems. You may be successful if you retry another time, such as in a few hours or the next day.
If the error persists and you’d like a closer look into your specific connection:
- Please reach out to the app or service where you’re attempting to connect your financial accounts. They can look up your account in their system and investigate all corresponding connection attempts via Plaid.
- If you are attempting to use the Plaid Portal, then you can log in to your account to get in touch.
As a reminder, Plaid does not create an account about you when you connect or attempt to connect your financial accounts to an app or service.