Plaid Portal requires that you enter a one-time passcode each time you log in, and we deliver this via SMS to the phone number provided when setting up your account. It's possible that your cell phone provider is having issues delivering one-time passcodes. If you have waited more than 30-minutes and have still not received a code please try the following:
- Ensure the phone number that appeared on screen matches your current cell phone number.
- Confirm that your cell phone / provider can accept SMS texts and that you have no blocks enabled for SMS messages that might interfere.
- Close your web browser and try logging in again to generate a new SMS code request.
- Try using a different web browser (for best results we suggest using Google Chrome).
If you have tried all the steps above with no success, please get in touch for further assistance.