Need Help Connecting Your Bank Account? Start Here.
Trying to connect your bank account to an app but running into trouble? We know that can be frustrating. Since there are a few different players involved—your app, your bank, and Plaid—it’s not always clear who to ask for help.
Who to Contact for Help
Problem while linking your bank account? Follow this path to find the right support:
| Who | When to contact | Examples |
|---|---|---|
| App you’re using | First stop for most connection issues. They can guide setup, offer alternatives, and contact Plaid if needed. |
✔ Trouble connecting inside the app ✔ Need step-by-step help ✔ Want other ways to use features ✔ Unsure who to contact → the app can check details and reach out to Plaid |
| Your bank | For account-specific fixes your bank controls. |
✔ Forgot or need to reset login/password ✔ Update email or phone number ✔ Card locked or blocked ✔ Questions about a charge or dispute |
| Plaid | Contact Plaid only for Plaid-specific support. |
✔
Delete your data
from Plaid’s system or disconnect your bank
account from an app that uses Plaid ✔ Fix issues with your Plaid Portal account (if you created one) ✔ Receiving a Plaid-specific error |
❌ What Plaid cannot do
• Reset your bank login or update bank details
• Lock/unlock your card
• Dispute a payment or transaction
• Lock/unlock your card
• Dispute a payment or transaction
Tip: If you’re not sure where to start,
start with the app. They're often the quickest path
to a solution—and they can loop us in if needed.
To contact Plaid Support, click the support icon at the bottom right of this page.
Still need help? These articles may point you in the right direction:
- Connecting Financial Accounts – tips for getting connected
- Fraud Protection – what to do if something looks off
- Who should I contact for questions about my funds and their status? – answers if you’re wondering about missing money