At Plaid, our goal is to empower you in your digital finance journey. However, the app or service you're using, as well as your financial institution, are often better equipped to provide the most accurate support and guidance when it comes to tracking and locating your funds.
Here's a helpful breakdown of who to contact depending on your scenario at hand:
- Need assistance with transferring funds, tracking deposits or refunds, or canceling a transaction with the apps and services you use? Your app/service is your best resource. They can provide guidance on how to complete these money movement procedures via their systems, provide updates on the status of your expected funds, or further guide you toward who can best help.
- Seeing pending transactions, transaction requests, or other account activity that you did not authorize? Reach out directly to your financial institution and/or card issuer for immediate assistance.
- Have questions about your bank account balance, transactions, or general account inquiries? Contact your financial institution for direct assistance. They can provide accurate and personalized help with accessing your account information.
For more general advice on how to get assistance, please see this article to understand how and when Plaid is best positioned to help.