Plaid helps connect your financial accounts to apps, but we do not hold your money. If you have questions about your funds, the best place to get help is usually the app you’re using or your financial institution.
Quick answer: For transfers, deposits, refunds, or cancellations, contact the app or service you’re using. For balances, transaction history, or activity you don’t recognize, contact your financial institution or card issuer.
Who to contact
For transfers, deposits, refunds, or cancellations
Contact the app or service you’re using. They can check the status of your funds, help complete a transfer, or guide you on next steps.
For transactions you do not recognize
Reach out to your bank or card issuer right away. They can review the activity and help keep your account secure.
For balances, transaction history, or account details
Your financial institution can provide the most accurate and up-to-date account information.
Have a question about Plaid?
Plaid Support can help with questions about how Plaid works or how your data is connected. Use the support icon at the bottom right of this page to get in touch.
Good to know: Plaid does not control the timing of deposits, refunds, or transfers inside the apps you use.