While Plaid enables you to share your data with the apps and services you want, the contact details (e.g. phone numbers and/or email addresses) that are surfaced during the multi-factor authentication (MFA) step are likely coming directly from your bank.
If you're seeing outdated information for MFA, that likely means that we're surfacing those numbers from somewhere on your online banking profile. Here’s what we recommend:
- Confirm that your phone number has been updated within your contact preferences, personal information settings, and everywhere on your online profile (including any mobile banking apps).
- Add additional contact methods, if possible. For example, add a secure email address on file for contact, as your bank may be able to send MFA codes there.
If you're still having issues:
- Please reach out to your financial institution to update your phone number and/or email address on file.
- You may need to provide them with the phone number and/or email address you see on your screen, so they can locate where in your profile it's being pulled from - oftentimes there is more than one place in which your personal information is stored.