The Plaid Portal is intended for consumers to view and control the app connections they’ve made using Plaid. When you link your financial institution to an app using Plaid, we do not create a Plaid Portal account for you. You should only have a Plaid Portal account if you’ve signed up for one yourself at my.plaid.com.
If any of the contact details (i.e. phone number and email address) that you originally used to create your Plaid Portal account have changed, then you’ll need to delete your existing account and create a new Plaid Portal account with your updated contact info.
If you can still access your existing Plaid Portal account, then you can delete your account from the Settings page. Otherwise, you can get in touch and our support team can assist you.
The steps above only apply to you if you've manually created a Plaid Portal account in the past and are attempting to log into that existing account. If instead you’re looking to update an old phone number for the multi-factor authentication (MFA) step when connecting your financial account to an app or service using Plaid, please see this separate article.