Plaid Link Remember Me allows users to fast track account connections across thousands of Plaid-powered apps and services using their phone number.
Users sign up for Remember Me by providing their phone number in the Plaid Link flow and verifying it by entering a one-time code that is sent to their device. A returning user can then access their saved institutions and accounts with Plaid the next time they open Link after verifying their identity through another one-time code.
If you received an email from Plaid with a security notification (sent from email@example.com) that you did not expect to receive, it could mean that someone is attempting to connect your financial account to an app or service without your permission. We recommend taking the following actions to secure your financial institution account, your financial app or service account, and your email account.
Click the “No, it wasn’t me” button in the email
By clicking on this button, Plaid will be able to automatically take action to unlink your accounts.
Check for unauthorized activity & contact your account providers
While receiving an unexpected email from Plaid does not necessarily indicate that your phone number is compromised, check for any unauthorized activity (like transactions or transfers) on the financial institution and/or financial app referenced in the email you received. If you see anything unusual, contact the financial institution and/or financial app directly to address the issue.
Change your passwords
We also recommend that you change your passwords for:
- The financial institution referenced in the email
- The financial app or service referenced in the email if you it
- Your email account
- Any other account that uses the same password
Use strong, unique passwords for all of your accounts. See our article on personal security for guidance on selecting a strong password and additional best practices for preventing fraud.
When to contact Plaid
The email you received from Plaid contains a “Support ID” at the bottom of the email - this is a 6-character identifier that’s unique to the connection attempt referenced in the email and is made up of both numbers and letters (i.e. alphanumeric). By providing this Support ID to our team, we may be able to help delete financial data from our systems if you suspect that data from your financial institution was shared with Plaid.
Alternatively, users based in the US can manage their connections using Plaid Portal without needing to reach out to our Support team.
If you’re a Canadian user or otherwise wish to submit a request with our Support team, click here and provide your unique, 6-character “Support ID.”