Why am I receiving this email?
You’re receiving this email because you made a payment through an application supported by Plaid, and that payment failed.
This email is to let you know that, to complete your transaction, you’ll need to initiate another payment from your active bank account.
Why is Plaid involved?
Plaid supports payments for this application.
What if I did not initiate the original payment?
If you didn’t initiate this payment, take steps to secure your account as soon as possible. Here are some ways to quickly secure your account.
To learn how to spot potential fraud, visit our help center article on how to recognize unauthorized activity on your account.
For more general guidance, see this article to understand how and when Plaid can help.
If you have Plaid-specific questions, reach out to our Support team by clicking the support icon in the bottom-right corner of the page.