On May 16, 2023, Navy Federal Credit Union (NFCU) made technical changes to their online banking platform resulting in all NFCU customers needing to re-authenticate via Plaid in order to maintain ongoing access to connected apps.
If you had an existing Plaid connection between your NFCU account and a financial app or service, that financial app or service should be prompting you within their mobile app or website to re-enter your NFCU online banking credentials via Plaid in the coming days. If you have any trouble during the re-authentication process, please see our guidance for troubleshooting our most common error messages.
If you have any questions or need additional guidance regarding your connection, we recommend reaching out to the app or service where you’re attempting to reconnect your NFCU account. They can look up your account in their system and investigate all corresponding connection attempts via Plaid.